It is a misunderstanding to think that it is only a technological revolution that is going on. It’s most of all a revolution in power and mentality. The impact of the disruptive citizens is heaviest on cultures, structures, routines and ways of handling in the public sector, especially, as it was in the market, on the incumbent powers, elites and executives.
The only element that has saved the public sector thusfar from the same disruption as in the markets is their natural protection by laws, public financing, political support, succesful lobbies, legally established semi-monopolies or special licenses. That will change soon, because citizens learn these powers and expectations already by their new technological tools and the platforms that give them the power of information, communication, choice and public debate and influence. Because of this powerful direct approach of citizens to the public and public debate, the medialandscape already has fundamentally changed by introducing an influential direct channel between citizens, that can and increasingly is used for a bigger audience. This also means the end of traditional political networks and its lobbies, because it will have a direct influence on the chances for re-election of incumbent politicians.