On March 7 Steven de Waal is one of the speakers at the IndustryForum Healthcare in Zürich, Switzerland. This event presents the latest trends in the medical sector, including healthcare digitalization.
The title of Steven de Waal’s lecture will be: ‘Disruption of Healthcare: The rising power of patients‘. He will be talking about how the same technological revolution that caused disruption in the markets will affect the power and mentality of citizens, also in their role as patients. They now have a direct channel for data, information, organization and communication. That will influence their mentality and give them tools to influence and even initiate public debate, about healthcare in general and also about specific providers and insurers, when they feel an urge or necessity to do that. These new technologies already influence their attitude towards politics, but will also further change their attitude towards healthcare.
Steven de Waal sees two main impacts of the new disruptive technologies outside markets. First on the political market of the electorate: Disruption of Democracy. And, second, on public services, like healthcare: patients want to have influence over their own data and decisions, have increasing knowledge of their own and want to be involved in coproducing, with their network and family, of treatment and stay in healthcare institutions. He sees some reassuring changes in behaviour and culture of healthcare organizations, but there is still a long way to go.
Steven de Waal will also analyse the impact of this modern power of patients on civil leadership in healthcare, the topic of his dissertation: ‘The value(s) of Civil Leaders’ (Eleven 2014).